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Dr Vaibhav Chawla

vidwan id: 68223
Male

Assistant Professor, Department of Management Studies
Indian Institute of Technology Madras

Expertise

  • Management

Publications

Total Articles 15
Books 0
Proceedings 0

Publications

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Scopus

Citations 387
h-index 9

CrossRef

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Citations 272
h-index 9
Google Scholar

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Professional Recognition

2011

"MOST PROMISING DISSERTATION AWARD” for Management, Spirituality and Religion Division

71st Annual Academy of Management Meeting in San Antonio, Texas, USA,
2011

Best Proposal Award in Early Proposal Tracks

IIM Ahmedabad, 4th IIM A Doctoral Consortium, Ahmedabad

Community & Membership

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Bio

Role of spirituality and mindfulness in salesperson performance, Use of social media in selling process, Customer experience management in online retailing, Customer service recovery through social media

Personal Details

  • Male
  • Assistant Professor , Indian Institute of Technology Madras
  • Indian Institute Of Technology, Chennai, Tamil Nadu, India
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Assistant Professor Apr 2013 – Present
Indian Institute of Technology Madras | Department of Management Studies

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Co-Authors (5)

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Prof G Sridhar

Indian Institute of Management Kozhikode

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Scholarly Work

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Scholarly Publications

Adaptive selling, anxiety and emotional exhaustion among salespeople

Open Access
Article

Should e-returns services be “one-size-fits-all” for consumers? Segmentation using return policy promises and constraints

Open Access
Article

Social media: Fueling small talks in B2B sales conversations for performance gains

Open Access
Article

The Burden of Double Deviation in Services: A Systematic Review and Research Agenda

Open Access
Review

Chatbots in Marketing: A Literature Review Using Morphological and Co-Occurrence Analyses

Open Access
Article

Dimensions of e-return service quality: conceptual refinement and directions for measurement

Open Access
Article

Service Failure and Recovery in B2B Markets – A Morphological Analysis

Open Access
Review
Authors: Baliga A.J.;Chawla V.;Sunder M V.;Ganesh L.S.;Sivakumaran B.

Barriers to service recovery in B2B markets: a TISM approach in the context of IT-based services

Open Access
Article
Authors: Baliga A.J.;Chawla V.;Sunder M V.;Kumar R.