Expertise

  • Management

Publications

Total Articles 45
Books 0
Proceedings 0

Publications

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Scopus

Citations 1532
h-index 23

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Bio

Marketing and Organizational Behaviour. In Marketing, my research interests include Consumer Behavior, Services Marketing, Internet Marketing, Cross-cultural Marketing and Rural Marketing. In Organizational Behaviour, my interests include Educational Leadership, Socio-Technical Design systems and Organizational Culture. I am passionate about studies in Services Quality, with specific focus on Quality Management in Education.

Personal Details

  • Female
  • NH 62 Nagaur Road, Karwar
Ph.D.
Indian Institute of Technology Delhi 2002
Professor Dec 2021 – Dec 2023
Indian Institute of Technology Jodhpur | School of Management and Entrepreneurship

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Co-Authors (14)

Archana

Dr Archana Shrivastava

Jaypee Institute of Information Technology, Noida

Debasis

Dr Debasis Pradhan

XAVIER LABOUR RELATIONS INSTITUTE (XLRI)

I

Dr I Chattoraj

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Jitesh

Dr Jitesh Thakkar

Indian Institute of Technology Kharagpur

Koustab

Dr Koustab Ghosh

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Prof Mushtaq Ahmad Darzi

University of Kashmir

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Dr Gyan Prakash

Dr B R Ambedkar National Institute of Technology, Jalandhar

Rashmi Ranjan

Dr Rashmi Ranjan Parida

Indian Institute of Management Jammu

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Prof Sangeeta Sahney

Indian Institute of Technology Kharagpur

Sujit Kumar

Dr Sujit Kumar Ray

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Dr Aparna S M

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Sourabh

Dr Sourabh Arora

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Vartika

Dr Vartika Dutta

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Scholarly Work

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Scholarly Publications

Conceptualizing consumer “trust” in online buying behaviour: An empirical inquiry and model development in Indian context

Open Access
Article

Developing a scale to measure students' perception of service quality in the Indian context

Open Access
Article

Impact of organizational sociotechnical system on managerial retention: A general linear modeling approach

Open Access
Article

Delighting customers of management education in India: A student perspective, part II

Open Access
Review

Delighting customers of management education in India: A student perspective, part i

Open Access
Article

Organizational sociotechnical diagnosis of managerial retention : SAP-LAP framework

Open Access
Article

Organizational culture, Sri Lanka, public sector organizations, total quality management, hospitals: An administrative staff perspective in the indian context

Open Access
Article

Organizational sociotechnical diagnosis of managerial retention in an IT organization: SAP-LAP framework

Open Access
Article