Ministry of Education
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Dr Payal Mehra

vidwan id: 56308
Female

Associate Professor, Communication
Indian Institute of Management Lucknow

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Expertise

  • Management

Publications

Total Articles 23
Books 0
Proceedings 0

Publications

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Scopus

Citations 161
h-index 6

CrossRef

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Citations 15
h-index 2
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Professional Recognition

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Community & Membership

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Bio

Communication, Health Communication, Communication skills and Organizational Effectiveness.

Personal Details

  • Female
  • Associate Professor , Indian Institute of Management Lucknow
  • Indian Institute of Management, Lucknow, Prabandh Nagar
Ph.D
University of Lucknow 2002
Associate Professor Mar 2012 – Present
Indian Institute of Management Lucknow | Communication

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Scholarly Work

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Scholarly Publications

Quality of patient–physician intercultural communication in healthcare tourism and medical interview experiences at an Indian hospital

Open Access
Article
International Journal of Health Care Quality Assurance. Year: 2025. Volume: 38 , Issue: 2 , Pages: 53-78 .
Authors: Mehra P.;Tyagi H.
DOI 10.1108/IJHCQA-06-2024-0061

Abstract or concrete language style? How chatbots of online travel agencies should apologise to customers

Open Access
Article
Asia Pacific Journal of Tourism Research. Year: 2025. Volume: 30 , Issue: 3 , Pages: 285-299 .
Authors: Chauhan R.;Mehra P.
DOI 10.1080/10941665.2024.2437622
1

Cultural Competence in Medical Tourism: Applying Communication Accommodation Theory to Improve Doctor-Patient Communication and Medical Tourism Prospects in India

Open Access
Article
Year: 2025. Volume: 18 , Issue: 2 , Pages: 107-118 .
Authors: Tyagi H.;Mehra P.
DOI 10.21863/ijhts/2025.18.2.010

Harry Potter and the Artificially Intelligent Wand: Learning Team Communication in a Simulation Environment

Open Access
Article
Business and Professional Communication Quarterly. Year: 2024.
Authors: Mehra P.;Lavanya G.;Chauhan R.
DOI 10.1177/23294906231223602
4

Unexpected surprise: Emotion analysis and aspect based sentiment analysis (ABSA) of user generated comments to study behavioral intentions of tourists

Open Access
Article
Tourism Management Perspectives. Year: 2023. Volume: 45 .
Authors: Mehra P.
DOI 10.1016/j.tmp.2022.101063
68

Feature on Teaching and Technology: Teaching MBA Students Business Report Writing Using Social Media Technologies

Open Access
Article
Business and Professional Communication Quarterly. Year: 2023. Volume: 86 , Issue: 2 , Pages: 207-230 .
Authors: Mehra P.
DOI 10.1177/23294906231165569
6

Harry Potter and the OmniGlobe: Learning negotiation and communication styles in an immersive simulation environment

Open Access
Book Chapter
Year: 2023. Pages: 211-233 .
Authors: Chauhan R.;Mehra P.
DOI 10.1007/978-981-99-8834-1_12

Examining WHO’s Crisis Communication in Issue Arenas during COVID-19: A Socio-semantic Network Analysis

Open Access
Article
International Journal of Strategic Communication. Year: 2022. Volume: 16 , Issue: 4 , Pages: 599-619 .
Authors: Upadhyay S.;Upadhyay N.;Gour A.;Mehra P.
DOI 10.1080/1553118X.2022.2058400
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