Assistant Professor, BASIC SCIENCE AND HUMANITIES
Adi Shankara Institute of Engineering and Technology, Sankar Nagar, Mattoor, Kalady- 683 547
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Customer migration in queueing theory focuses on understanding and modeling the behavior of customers who switch between different service queues. This involves analyzing factors that influence migration decisions, such as waiting times, service rates, and queue lengths. The study integrates stochastic processes to predict migration patterns and optimize system performance. Applications range from telecommunications to retail, where managing customer flow can enhance service efficiency and custo
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Prof Nanjappan A.N.SWAMINATHEN
Associate Teaching Professor
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Former Head of Department
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