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Dr Sujata Joshi

vidwan id: 278815
Female

Professor,
Symbiosis Institute of Telecom Management

Expertise

  • Management

Publications

Total Articles 25
Books 0
Proceedings 0

Publications

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Scopus

Citations 159
h-index 4

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Citations 0
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Professional Recognition

2019

Emerald Literati Award 2019 for “Highly Recommended Paper.”

Emerald
2018

Best Paper Presentation award for my paper . Title of paper: "Enhancing Online Shopping Experience on E-commerce Websites using predictive Analytics"

SIMSARC
2016

Best Paper Presentation Award for my paper titled, “Impact of social media on business and organizational behavior”

SIBM Bengaluru, India
2015

Best paper award in marketing track for my paper titled, ““Transforming Telecom Business: Scaling the shift using predictive analytics”

SITM Pune, India
2015

Best paper award in General Management track for my paper titled, “Factors affecting smartphone purchase among Indian youth: A descriptive analysis”

SIBM Bengaluru
2013

Received best paper award in Marketing Track for my paper titled, “Enhancing Customer Experience using Business Intelligence Tools with specific emphasis on the Indian DTH industry”

SIMSARC

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Bio

Marketing, Consumer behaviour, Martech, Branding, Digital marketing, Customer experience, Customer engagement, Higher education

Personal Details

  • Female
  • Professor , Symbiosis Institute of Telecom Management
  • Department of Management, Symbiosis International University
PhD
Other Institute 2013
Professor Feb 2001 – Present
Symbiosis Institute of Telecom Management
Professor Feb 2001 – Present
Symbiosis International University, Pune | Department of Management

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Co-Authors (2)

Sandeep

Dr Sandeep Prabhu

Symbiosis Institute of Telecom Management

Suchita

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Scholarly Work

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Scholarly Publications

Bacemto framework: Measuring customer experience management activities of telecom operators

Open Access
Article

Impact of customer-experience on customer behavior for cellular services with reference to Indian telecommunication industry

Open Access
Article

Developing Smart Cities: An Integrated Framework

Open Access
Conference Paper

Factors affecting smartphone purchase among indian youth: A descriptive analysis

Open Access
Article

On-Page search engine optimization: Study of factors affecting online purchase decisions of consumers

Open Access
Article

Influence of brand oriented factors on customer loyalty of prepaid mobile services

Open Access
Article

Towards greater customer experience: Role of network parameters on key business drivers

Open Access
Article

Challenges and opportunities in mobile money and payment services for Indian business environment

Open Access
Article