Ministry of Education
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Dr Pugazhendhi Singaram

vidwan id: 32319
Male

,

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Expertise

  • Industrial Engineering

Publications

Total Articles 33
Books 0
Proceedings 0

Publications

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Scopus

Citations 533
h-index 12

CrossRef

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Citations 352
h-index 9
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Bio

Production, Operations Management,Materials Management,Manufacturing Management,Computer Integrated Manufacturing

Personal Details

  • Male
  • Cuddalore, Tamil Nadu, India
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Professor — – Dec 2019
Annamalai University

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Co-Authors (7)

C

C Rajendran

Indian Institute of Technology Madras

Krishnaraj

Dr Krishnaraj J

MLR Institute of Technology

Murali

Dr Murali S

Sri Sai Ram Institute of Technology

Muralidharan

Dr Muralidharan C

Annamalai University

N

Prof N Anantharaman

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Ramasamy

Dr Ramasamy N

Noorul Islam Centre for Higher Education

Thiagarajan

Dr Thiagarajan S

Vellore Institute of Technology, Vellore

Scholarly Work

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Scholarly Publications

Integration of IPA and QFD to assess the service quality and to identify after sales service strategies to improve customer satisfaction - A case study

Open Access
Article
Year: 2016. Volume: 27 , Issue: 5 , Pages: 394-407 .
Authors: Murali S.;Pugazhendhi S.;Muralidharan C.
DOI 10.1080/09537287.2015.1129463
22 28

An integrated model to identify and rank the after sales service strategies of firms engaged in household appliances business

Open Access
Conference Paper
International Journal of Services and Operations Management. Year: 2016. Volume: 24 , Issue: 1 , Pages: 99-124 .
Authors: Murali S.;Pugazhendhi S.
DOI 10.1504/IJSOM.2016.075765
5 8

Development of a hybrid BSC-AHP model for institutions in higher education

Open Access
Article
International Journal of Enterprise Network Management. Year: 2016. Volume: 7 , Issue: 1 , Pages: 13-26 .
Authors: Ramasamy N.;Rajesh R.;Pugazhendhi S.;Ganesh K.
DOI 10.1504/IJENM.2016.075174
4 7

Assessment of impact of after sales service attributes on customer satisfaction for a home-appliances manufacturing firm

Open Access
Conference Paper
International Journal of Enterprise Network Management. Year: 2016. Volume: 7 , Issue: 1 , Pages: 27-41 .
Authors: Murali S.;Pugazhendhi S.;Muralidharan C.
DOI 10.1504/IJENM.2016.075172
7 11

End-of-life vehicle recycling-an analysis of the Indian scenario

Open Access
Article
Indian Journal of Environmental Protection. Year: 2015. Volume: 35 , Issue: 3 , Pages: 235-246 .
Authors: Azeem Hafiz, P. A.;Pugazhendhi, S.

Evaluation of performance of after sales service - a comparative study involving home appliances manufacturing firms

Open Access
Article
ARPN Journal of Engineering and Applied Sciences. Year: 2015. Volume: 10 , Issue: 13 , Pages: 5614-5619 .
Authors: Murali S.;Pugazhendhi S.;Muralidharan C.
5

Development of after sales service strategies for the manufacturing firm

Open Access
Conference Paper
Applied Mechanics and Materials. Year: 2014. Volume: 591 , Pages: 167-171 .
Authors: Malarkannan B.;Murali S.;Muralidharan C.;Pugazhendhi S.
DOI 10.4028/www.scientific.net/AMM.591.167

A heuristic algorithm to minimise the total flowtime of jobs in permutation flowshops

Open Access
Article
International Journal of Industrial and Systems Engineering. Year: 2014. Volume: 17 , Issue: 4 , Pages: 511-532 .
Authors: Krishnaraj J.;Pugazhendhi S.;Rajendran C.;Thiagarajan S.
DOI 10.1504/IJISE.2014.063967
1 6